A Quick Guide from Seaspace International Freight Forwarders
If you ship internationally, you’ll likely face a customs hold at some point. It can be frustrating, but it’s often temporary and manageable, especially with the right freight forwarder.
Here’s what you need to know.
Why Shipments Get Held by Customs
Most customs delays happen due to:
1. Documentation Issues
Missing, incomplete, or incorrect paperwork — the most common cause.
2. Unpaid Duties or Taxes
If charges aren’t settled, customs won’t release the goods.
3. Random Inspections
Even perfectly documented shipments can be selected.
4. Restricted or Controlled Goods
Items that require licences, certificates, or extra checks.
5. Misdeclared Goods
If values or descriptions look inaccurate, customs may investigate.
What Happens During a Customs Hold?
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Customs flags the shipment.
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Officials assess the issue or perform an inspection.
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Seaspace is notified and communicates directly with customs.
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The issue is resolved and the shipment is released for delivery.
Depending on the situation, a hold can last from a few hours to several days.
What You Should Do
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Stay calm — it’s common.
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Contact your freight forwarder immediately.
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Provide any requested documents quickly.
Seaspace will guide you through every step.
How Seaspace Helps Prevent Delays
We reduce the risk of customs holds through:
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Expert documentation checking
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Accurate declarations & pre-clearance
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Guidance for restricted goods
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Strong communication with customs
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Real-time shipment visibility
A Customs hold doesn’t have to disrupt your supply chain. With Seaspace managing the process, customs delays are handled efficiently and professionally — keeping your goods moving with minimal stress.
Need help with customs clearance or preventing delays?
Contact Seaspace International Freight Forwarders today: